Refund policy
Returns & Refunds
Due to the nature of our product, we do not accept returns on food items.
However, if there is an issue with your order, we will make it right.
Damages, Defects & Incorrect Orders
Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Include:
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Your order number
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A brief description of the issue
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Photos of the item and packaging
If approved, we will issue a replacement or refund at no additional cost.
Returned items are not required for food safety reasons.
Non-Returnable Items
All food products are final sale and not eligible for return, including:
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Opened or unopened jars
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Sale items
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Gifted items
Return windows shown at checkout do not apply to final-sale food products.
Exchanges
We do not offer exchanges.
If there is an issue with your order, please contact us and we’ll take care of it.
European Union Customers
If your order is shipped to the European Union, you may cancel your order within 14 days of receipt only if the product is unopened and unused, in accordance with EU consumer law.
Once opened, food items are not eligible for return.
Refund Timing
If a refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your bank or card provider.
Questions
For any questions regarding your order, contact us at:
hello@elpueblofoods.com