Shipping policy

Order Processing

Orders are typically processed within 1 business days, excluding weekends and holidays. During periods of high order volume, processing may take slightly longer.

You will receive a confirmation email after placing your order and a separate email with tracking information once your order ships.

Shipping Rates

Shipping charges are calculated and displayed at checkout. Orders of $50 or more qualify for free standard shipping within the contiguous United States.

Estimated Delivery

After processing, standard shipping typically takes 3–7 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, or other circumstances outside our control.

Shipping Area

We currently ship within the United States. We do not currently offer international shipping.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address. If you notice an error, contact us as soon as possible at hello@elpueblofoods.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.

Lost, Delayed, or Damaged Orders

If your order arrives damaged or appears to be lost in transit, contact us at hello@elpueblofoods.com with your order number and relevant photos, if applicable. We will review the issue and work with you and the shipping carrier toward an appropriate resolution.

Refrigeration After Delivery

For best quality and food safety, refrigerate the product upon arrival and after opening.

Contact

For shipping questions, contact us at:

El Pueblo Foods
hello@elpueblofoods.com